How often do you speak with someone on the phone, then immediately get a survey to fill out? Several times a week, right? Sometimes several times a day!
Give us a one-to-five rating.
Was the person courteous?
Did they solve your problem?
Would you recommend us to your friends?
Can you please write a review on every social media platform
that exists?
On and on.
But I’ll bet you’re like me: Even if I give a high rating, that doesn’t mean I’m now hoping for 15 to 30 minutes of follow-up questions.
It wasn’t too many years ago that this was unheard of. Maybe
it blossomed with cell phones or internet searches. But few of us have the time or motivation to
spend that much time evaluating.
I’m tempted to send a survey back:
How was I as a customer? Give me a one-to-five rating.
Did I spend enough money at your business?
Did I present too difficult a problem?
Did I keep your employee on the phone too long?
Did I hang up midway through and force you to call back?
Did I have roosters crowing in the background?
Did I understand your language?
Did I fill out your forms completely?
Can you please write a novel extoling my virtues?
Thank goodness there’s a delete button. (But then what if
the delete people want to send me a review?)
It’s not too late to buy my book, A LITTLE CHRISTMAS PRAYER for
everyone on your gift list! It’s perfect for anyone of any faith. Just $3.49!