I realize I am in danger of writing
Jalopy-opolis, instead of Joniopolis, but you will not believe what just
happened.
I’m in the car with St. Bob and we
pull out of the driveway to run errands.
On the way, we decide to pick up our mail, which arrives down the block,
in one of those multiple-family mailboxes they’re using these days. I thumb through the bills and magazines as we
head to the freeway.
I’m still opening mail as we get on
the freeway, and I see one envelope with a red stamp on it that says, SAFETY
RECALL NOTICE.
Well, it must be for a small
appliance, I decide. Something wrong
with a blow dryer or a blender, no doubt.
Probably a cord overheats, or a button falls off. I tear it open. But it’s not from Conair or Cuisinart—it’s
from Chevrolet! Hey, we just bought a—uh
oh.
Sure enough, it’s about the car we
renamed Baby Bugatti, to keep me from riding around in a misspelled car (which
you can read about here). Chevrolet says
they apologize and they’re concerned for our safety. Not concerned enough, however, to get it
right the first time.
This is like those recordings that
say, “Your call is important to us,” but not quite important enough to hire
sufficient staff to answer it.
I keep reading. “Brake assist may be intermittently reduced
or lost,” it says. One of the sentences
ends with, “increasing the risk of a crash.”
Oh, only a crash.
And then they choose to capitalize
this line: PARTS ARE NOT CURRENTLY AVAILABLE.
But when they are, Chevy will provide them, and the phrase they decide
to put in bold lettering is at no
charge.
Wow, is this our lucky day
or what? No charge! Why, I would fully have expected to pay for
Chevy’s death-defying blunder out of my own pocket, but they have stepped
up in wild generosity and agreed to cover it themselves! Almost brings tears of joy to your eyes,
doesn’t it?
“So let me get this straight,” I say
to Bob. “We are hurtling down the freeway,
and our brakes don’t work.”
“Well, they work a bit,” he
says. A bit! Well, that’s all you really need, I believe. No wonder Chevy chose snail mail instead
of a phone call or email. It’s only the
piddling, little, unimportant brakes.
And when will parts be available?
No mention of that. Hey, maybe
Chevy will send us a Christmas present—the essential brake parts!
I sigh. Really, I shouldn’t be surprised. I mean, how much attention to detail can you
honestly expect from the maker of a misspelled car? Chevrolet, at least you’re consistent.
Hey, have you ordered any of my
books, yet? I promise you will not
receive a letter recalling various defective pages, and promising to send the
correct ones later.